Exchange and return policy for chilled food products
1. Return period
The customer has the right to request the return of products within a period not exceeding 24 hours from the date of receipt, due to the sensitivity and nature of refrigerated food products.
2. Return Policy
- Products must be in their original condition, unused and unopened.
- Products that have expired or have been damaged due to improper storage are not eligible for return after being received by the customer.
- The return policy and its conditions are currently only applicable within the city of Riyadh.
3. Return procedures
- The customer must contact customer service via email or phone to submit a return request.
- Customer service will provide the customer with the necessary instructions for returning the products, and the customer is obligated to return them as soon as possible in accordance with the instructions provided.
4. Replacement
The product can be exchanged for another product of the same category or of equal value, provided that the exchange request is submitted within the specified return period (24 hours).
5. Shipping costs
The customer bears the shipping costs when returning products, except in cases where the product is defective or was delivered incorrectly.
6. Exempt Products
Discounted products or those purchased under special offers cannot be returned, except in the case of a manufacturing defect.
7. Refund
Refund requests will be processed after the product is received and inspected. The refund will be issued to the original payment method used at the time of purchase, and the refund process may take several business days.
8. Contacting customer service
For any inquiries or to obtain more information, you can contact customer service via:
Email:
[email protected]
Phone:
+920018178
